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Wynford III - Black Magic

General
  • How much does it cost to join PaletteApp?
    It's free to join PaletteApp! Anyone can sign-up, create palettes and libraries. However, only qualified commercial/residential interior designers and architects can request samples.
  • Who can order samples?
    Only qualified commercial/residential interior designers and architects can request samples.
Creating a palette
  • How do I make a palette?
    Once you join PaletteApp, login and click on the "My Palettes" page. Then simply click on the "Create Palette" button at the top of the page. You'll be directed to the palette page and be prompted to fill out your project specs. Then you can begin to create a palette by dragging products from the toolbar at the bottom of you screen to the palette stage.
  • How do I edit my palette project details?
    On the right-hand side of the palette click on the "Edit Project Details" icon. Here you can change any of your palette details. Just edit and save! Remember, the application, budget, colors and location determine the results in the "Palette Matches" toolbar tab at the bottom of your screen. This helps guide you in your product selection without all the hassle of searching.
  • How do I add products to my palette?
    There is a Toolbar located at the bottom of your screen. The Toolbar houses different tabs where products are stored such as My Libraries, Palette Matches and All products. You simply drag products from and one of the Toolbar tabs onto the palette stage.
  • How does the Palette Matches work?
    You'll find products here that ONLY match your palette's application, budget, colors and location. Simply select a Product Category to view all matches for that category. If a product category has any filters to help you narrow your search they will appear. If you'd like to clear all selections, simply hit the "Reset" button.

    Once you find a product you like, you can drag it from this tab to your palette.

    Note: You can edit your palette's project details by clicking on the "Edit Project Details" icon on the right-hand side of the palette stage.
    Note: You can also do a custom search in the "All Products" tab if you'd like more options outside of your project requirements.
  • Why don't I see any product matches in the Matches tab?
    You'll find products here that ONLY match your palette's application, budget, colors and location. This is a very specific searching method that may not return lots and lots of products. As PaletteApp launches we're also in the process of adding many manufacturers on a weekly basis. Thus, our library will continue to grow and so should your Matches.

    Note: You can also do a custom search in the "All Products" tab if you'd like more options outside of your project requirements.
  • How do I remove images from my palette?
    Simply click on the product image and then click on the "Delete Item" icon on the tools to left side of your palette. This icon looks like a trash can.
  • How do I duplicate an image in my palette?
  • How do I save my palette?
    Simply click on the "Save" icon on the right-hand side of your palette.

    We DO NOT automatically save your Palette. You must SAVE your work regularly and before leaving this page.

    When attempting to leave the Palette page your browser will ask you if you're sure you want to leave the page. Just make sure your palette is saved and then you're safe to leave the page.

    If you leave the PaletteApp site for an extended period of time OR your computer goes in sleep mode, you may loose your browser session and any unsaved palettes.
  • How do I move images in the front of (or behind) other images?
    Select the product that you want to layer and click on one of the 4 icons on the tools on left-hand side of the palette. You can: Move Forward, Move Backward, Move to Front or Move to Back.

    Note: Each product is technically on a layer, so when trying to layer your products it may seem as if the product you are trying to move back or forward isn't moving simply because it needs to move past each product layer.
  • How long do my palettes stay saved?
    Your palettes stay saved in your account for as long as you have an account.
  • How do I find my saved palettes?
    Go to "My Palettes" at the top of the website. Here you'll find a page with all your saved palettes.
  • How do I make a palette private?
    When making a new palette or editing your palette's project details there is a little check-box at the end of the form. This is where you can select to make your palette private or public.
  • How do I download specification sheets?
    Click on the "Download Specs" icon on the right side of your palette. Here you can access all the specification sheets for all the products in your palette. Simply click on one to download it to your desktop. OR if you need all the specs, click the first item "Download ZIP of all Specs"
  • How do I download an image of my palette?
    Click on the "Download Image" icon on the right side of your palette. With the click of this button you can download an image of your palette to your desktop. Currently, the image is a low-res image. We'll be adding the ability to download a print quality image very soon.
  • How do I email my palette?
    If you'd like to share your palette via email click on the "Email Palette" icon on the right side of your palette. Simply fill out the "To" name and email, fill out a personal message and hit send! The recipient will get a special message with an image of the palette and a link to view it. (they won't be able to see your linked palette detail page unless your palette is marked "public").
  • How do I share a palette on social media?
    Share your palette via Facebook or Twitter by clicking on one these social media icons on the right side of your palette. An image and/or link to your palette will be in your post. You can only share your palette via these mediums if your palette is marked "Public".
  • How do I delete a palette?
    When logged in, go to "My Palettes" and click on the trash can icon below the palette image to delete the palette.
  • Why is my palette taking so long to load?
    Depending on the amount of images and the size of your images, it could take a bit of time for the web editor to load or save your palette. If the editor takes way too long, please let us know.
Sample Requests
  • How do sample requests work on PaletteApp?
    After you create an amazing palette, with the click of a button you can request a sample of all the products in your palette. The request is sent to the manufacturer and then they handle your request from there.
  • How do I request samples of products?
    Click on the "Request Samples" icon on the right side of the palette. With the click of this button, you can request samples of all the products in your palette.

    You'll see that you can change the quantity, add a new shipping address or use a saved address.

    All samples are assumed to ship Ground via the default carrier the manufacturer chooses. If you select "2nd Day" or "Overnight" you are required to enter your shipping account # and will be charged by the manufacturer for the indicated expedited shipping.

    Note: Some manufacturers may not have physical samples, or need to contact you to get further information in order to complete the sample request. They will contact you via the email on your account.
  • How do I change the quantity of samples I order?
    You can change the quantity of samples you'd like to request in the Quantity field next to the sample name.
  • How do samples get shipped?
    All samples are assumed to ship Ground via the default carrier the manufacturer chooses. If you select "2nd Day" or "Overnight" you are required to enter your shipping account # and will be charged by the manufacturer for the indicated expedited shipping.

    Note: Some manufacturers may not have physical samples, or need to contact you to get further information in order to complete the sample request. They will contact you via the email on your account.
  • How do I request expedited shipping?
    When requesting samples you can select "2nd Day" or "Overnight" as a shipping preference. If you select "2nd Day" or "Overnight" you are required to enter your shipping account # and will be charged by the manufacturer for the indicated expedited shipping.
  • How do I put a special note with my sample request?
    When requesting samples you have the option to add a note to the request after you enter your shipping address and info.
Products
  • How do I see a larger image of the product?
    You can rollover any product on the site to see a medium-sized view. If you actually click on the product image, you'll be taken to the "Product detail Page" where you can click on the little magnifying glass icon to see a large view.
  • How do I share a product on social media?
    Click on the product image to go to the "Product Detail Page". Right below the product image you'll find all the social media links.
  • How do I see more information about a product?
    Simply click on any product image to go to the "Product Detail Page". You can view similar products, palettes with this product, download spec sheets, view a large sized image, share on social media and view product info.
  • How do I get the product specification sheet?
    You can click on any product and go to the Product Detail Page and you'll find a link on this page to download its spec sheet. Or if a product is on your palette, you can simply click on the "Download Specs". Here you can download the individual spec sheet for that product.
  • How do I see only products by a specific manufacturer?
    Anywhere you see a manufacturer's name (under the product name), you can click on it to view all products by this manufacturer.
  • How do I find products that match my Palette project details?
    When making a palette, PaletteApp returns matches for your palette specs for you. All you have to do is go down to the "Palette Matches" on the toolbar at the bottom of your screen. Here you'll find products here that ONLY match your palette's application, budget, colors and location. Simply select a Product Category to view all matches for that category. If a product category has any filters to help you narrow your search they will appear.
  • What does the Ships to filter mean?
    This filter shows you the countries that this product is available to ship to.
  • How do I add a product to my library?
  • What do the price categories mean?
    General Pricing Structure:
    
 $ - Very affordable
    
 $$ - Somewhat affordable
    
 $$$ - Medium range
    
 $$$$ - Somewhat expensive
    
 $$$$$ - Top of the line

    Fabric Pricing Structure:
    
 $ - Under $20/yard or sq. ft.
    
 $$ - $20-39.99
    
 $$$ - $40-59.99
    
 $$$$ - $60-79.99
    
 $$$$$ - $80 and up

    Carpet Pricing Structure:
    
 $ - Under $15/ sq. yd.
    
 $$ - $15-19.99
    
 $$$ - $20-24.99
    
 $$$$ - $25-29.99
    
 $$$$$ - $30 and up
Lower TOOLBAR
  • What is the toolbar at the bottom of my screen?
    Once you join PaletteApp, you can view your Libraries and/or Palette Matches and search All Products in one condensed easily accessible location. Each tab on the toolbar has a unique function that allows you access products when making a palette. When making a palette you will also use this toolbar to drag products from it into your palette.
  • What is the My Libraries tab on my toolbar?
    Here you can store and access your favorite products. You can create a different library for each palette. Create libraries for, say, leather or carpet products you like.

    Drag products from your library to your palette and begin to design your palette.
  • How does the Palette Matches work?
    You'll find products here that ONLY match your palette's application, budget, colors and location.

    Simply select a Product Category to view all matches for that category.

    If a product category has any filters to help you narrow your search they will appear.

    If you'd like to clear all selections, simply hit the "Reset" button.

    Note: You can also do a custom search in the "All Products" tab if you'd like more options outside of your project requirements.
  • What is the All Products tab for?
    Here you can access all products in the PaletteApp database. Treat this as a custom search area.

    Simply select a Product Category, Type and adjust your filters to find what you're looking for.

    You can drag any product from this tab to your palette.

    If you'd like to clear all selections, simply hit the "Reset" button.
  • How do I hide the toolbar?
    On the right-hand side of the toolbar you will see a "Minimize" icon where you can control whether the toolbar is opened or closed.
Libraries
  • How do I create a library?
    In the toolbar you can click on the "Actions Box" and then select "Create New". Or if you're on the "My Libraries" page you can click on the "Create Library" button at the top of the page.
  • How do I add a product to my library?
    While browsing products you can click the "Add to Library" icon on any product and it will save to your library.
  • Where can I find my libraries?
    You can access your libraries on the toolbar at the bottom of your screen or by clicking on the "My Libraries" page.
Community Palettes
  • What is a community palette?
    Community palettes are palettes created by other users that have been marked as public. We don't provide the palette title or description as that may be private information, but you can see the products in a palette, duplicate a palette and share it on social media sites.
  • How do I duplicate a community palette?
    If you see a palette that you like and would like to start with, simply click on the "Duplicate Palette" button, fill in the necessary information, and we'll copy over all products and create a new palette just for you.
System Requirements
  • Which browsers does PaletteApp work on?
    PaletteApp is built using the latest technology that is supported by current versions of Internet Explorer, Firefox, Safari, Chrome and many more. For the best results, we recommend that you use the latest version of your browser of choice for enhanced features and security.
  • What is the recommended resolution?
    The ideal resolution is at least 1280 pixels wide by 800 pixels high. This will give you the most room to play with all of the features provided on this site.
  • How do I upgrade my browser?
    Simply click on one of the links below to determine if you have an upgrade available for your browser of choice:
    Firefox
    Internet Explorer
    Chrome
    Safari
My Account
  • How do I edit my account information?
    At the top right of your screen you will see a "My Account" link. Here you can edit your account information.
  • How do I reset or change my password?
    On the login screen you can click the "Forgot Password" link. You'll receive and email with a new temporary password. Then you can use it to login and then we recommend changing your password to something you can remember.
  • How do you use my email address?
    We use your email address for all necessary communications from PaletteApp.com, such as, sample request receipts, reset password etc. We also provide your email to the manufacturer that you request samples from so that they can get in touch with you regarding your samples. You can opt into receiving product updates and news from PaletteApp when you first sign-up. You can change this setting at any time under "My Account".
  • How do I change my email notification settings?
    Go to "My Account" at the upper right-hand corner of your screen.

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